导游服务赛项——导游英语口语测试题库

Dialogue 1
As a local guide, you are picking up a group from the UK led by Mr. Grant at the airport. You are holding a welcome sign with “Grant” and your company’s name on it. Your dialogue will include the following points:
A. Greeting;
B. Check the group’s information;
C. Introduce yourself, your company and extend your welcome;

D. Inquire details concerned

对话1
作为一名当地导游，你正在机场接一个由格兰特先生率领的英国团队。你举着一个欢迎标语，上面写着“格兰特”和你公司的名字。你的对话将包括以下几点：
1.问候；
2.核对小组信息；
3.介绍你自己 ，介绍你的公司，欢迎；
4.询问有关方面

Dialogue 2

Perform as the tour guide to get a last minute notice of “change of plan” which requires you to rush to the airport to meet a tour group. The tourists have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue with them to deal with the complaints. Your dialogue will include the following points:

A.Make an apology.
B.Explain the reasons for being late.

C.Give some solutions.

对话2
作为导游，在最后一分钟接到"变更计划“的通知，要求你赶去机场迎接一个旅游团。当年到达那里时，游客们已经等了很长的时间了，他们满腹牢骚。请于他们对话处理投诉。你的对话将有以下几点：
1.道歉。
2.解释迟到原因。
3.给出一些解决方案。

Dialogue 3

Suppose you are a tour guide, after picking up your group at the airport, you find that a guest lost one piece of his luggage and looks very anxious. You try to help him get it back. Your dialogue with the guest will include the following points:
A. Soothe the guest and tell him to prepare the boarding pass and luggage tag.
B. Ask for the details about the luggage: size, color, material, etc...

C. Contact the concerned department of the airport for luggage loss procedures

对话3
假设你是一名导游，在机场接你的团队后，你发现了一位客人丢了一件行李，看起来很着急。你试着帮他拿回来。你与客人的对话包括以下几点：
1.安抚客人，让他准备登记牌和行李牌。
2.询问行李的细节：尺寸、颜色、材料等···
3.联系机场有关部门办理行李遗失手续。

Dialogue 4
Perform as the tour guide, you were stuck in the traffic jam when you went to the airport to pick up a tour group. The tourists have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue with them to deal with the complaints. Your dialogue will include the following points:
A. Make an apology.
B. Explain the reasons for being late.

C. Give some solutions.

对话4
作为导游，你去机场接旅游团时遇到了交通堵塞。当你到达那里时，游客们已经等了很久了，他们满腹牢骚。请与他们对话处理投诉。你的对话将包括以下几点：
1.道歉。
2.解释迟到原因。
3.给出一些解决方案。

Dialogue 5
Act as a tour guide to introduce Jinan City on the way to the hotel, some guests ask you some questions. Your dialogue will include the following points:
A. Introduce the population, the area, climate etc..

B. Answer at least three questions asked by the guests.

对话5
在去酒店的路上，当导游介绍济南市，有客人问你一些问题。你的对话将包括以下几点：
1.介绍人口、地区、气候等···
2.至少回答客人提出的三个问题。

Dialogue 6
Suppose you are a tour leader. You approach the front office of Shandong Hotel to check in for your tour group. Your dialogue will include the following points:
A.Tell the receptionist who you are.
B.Check in for your tour group.

C.Ask for bellman to carry the luggage and a wheelchair for a guest with a bad sprain.

对话6

假设你是一个领队。你到山东饭店前厅为您的旅游团办理入住手续。你的对话将包括以下几点：

1.告诉接待员你是谁。

2.为你的旅游团办理入住手续。

3.请行李员为扭伤严重的客人提行李和轮椅。

Dialogue 7
The tour leader demands to change to a better hotel, and declares that he has booked one nearby. Perform as a local guide to make a dialogue with him. Your dialogue will include the following points:
A. Make sure the reason for changing.

B. Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.

对话7

领队要求换一家更好的旅馆，并宣布他已在附近订了一间。作为当地导游与他对话。你的对话将包括以下几点：

1.确定换房间的原因。

2.与领队确认超出规定价格的额外费用和取消预订的费用由游客承担。

Dialogue 8
Suppose you are a tour leader. You have checked in for your tour group and now you have just returned to the coach. Your dialogue with the tourists will include the following points:
A.Assign the room cards to the tourists. Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.
B.Help the tourists take their luggage out of the compartment of the coach.
C.Count the tourists and tell them the elevator is on the left side of the front office.

D.Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.

对话8

假设你是一个领队。你已经为你的旅游团办理了登机手续，现在你刚回到长途汽车上。你与游客的对话将包括以下几点：

1.给游客分配房间卡。请游客们逐一下车，并提醒他们不要留下任何东西。

2.帮游客把行李从车厢里拿出来。

3.数一数游客，告诉他们电梯在前厅的左边。

4.告诉游客晚饭半小时后在二楼的中餐厅开始。

Dialogue 9
Suppose you are the tour guide and you are leading your tour group to their rooms. But one of the tour group members is not satisfied with his room because the shower inside the bathroom is broken and the window cannot be opened. Your dialogue will include the following points:
A. Apologize for the inconvenience.
B. Ask the guest for the reasons of dissatisfaction.

C. Promise to talk with the hotel manager and change the room if it is available.

对话9

假设你是导游，你带领你的旅游团去他们的房间。但一名旅游团成员对他的房间不满意，因为浴室里的淋浴坏了，窗户打不开。你的对话将包括以下几点：

1.抱歉给您带来不便。

2.询问客人不满意的原因。

3.答应和酒店经理谈一谈，如果有空就换房间。

Dialogue 10
As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:
A. Introduce some representative local snacks.

B. Recommend the guests where to find the genuine snacks.

对话10

作为一名当地导游，您的客人想要品尝一些当地小吃并征求您的意见。你的对话将包括以下几点：

1.介绍一些有代表性的地方小吃。

2.向客人推荐正宗小吃。

Dialogue11
The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:
A. Introduce the history and main features of Chinese paper-cut.
B. Recommend some souvenir shops.

C. Answer the relevant questions.

对话11

游客对中国剪纸很感兴趣，想买一些剪纸作为纪念品。你是导游，向客人介绍中国剪纸。你的对话将包括以下几点：

1.介绍中国剪纸的历史和主要特点。

2.推荐一些纪念品商店。

3.回答相关问题。

Dialogue 12
Act as the tour guide and go through the check-in formalities in the hotel. You are told that some of the twin rooms of your group have been replaced by triple rooms, for it is high season and the rooms in the hotel are in short supply. When you assign the tourists to the triple rooms, they refuse to check in. Make a dialogue with relevant persons. Your dialogue will include the following points:
A.Explain the reasons for being replaced.
B.Soothe the tourists.

C.Offer some solutions to the problem.

对话12

在酒店担任导游，办理入住手续。听说贵团的一些双人间已被三人间取代，因为现在是旺季，酒店的房间供不应求。当你把客人分配到三人房时，他们拒绝登记入住。与相关人员进行对话。你的对话将包括以下几点：

1.解释被替换的原因。

2.安抚游客。

3.提出一些解决问题的办法。

Dialogue 13
As scheduled, the group will visit the Mount Tai this morning. But it rains heavily and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:
A. Analyze the danger of going on the tour in such heavy rain.
B. Apologize.
C. Give explanations.

D. Offer solutions.

对话13

按计划，今天上午旅游团将参观泰山。但是雨下得很大，对客人来说很危险。作为一名本地导游，你想取消安排，去咨询旅游团领队。你的对话将包括以下几点：

1.分析一下在这么大的雨里旅行的危险性。

2.道歉。

3.解释一下。

4.提供解决方案。

Dialogue 14
Perform as a tour guide taking a group to the seashore of Qingdao. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:
A. Remind the tourists of things to take with them.
B. Give advice about how to relax and enjoy themselves on the seashore.
C. Forbid any swimming without permission.

D. Tell the group the time of gathering .

对话14

当导游带团去青岛海边表演。在他们开始旅游之前，做好观光注意事项。你的对话将包括以下几点：

1.提醒游客随身携带的物品。

2.给你一些建议，告诉你如何在海边放松和享受自己。

3.未经允许禁止游泳。

4.告诉大家集合时间。

Dialogue 15
As a tour escort, after discussing the tour with the local tour guide, you are explaining schedule of tomorrow to your tour group at the end of the dinner. Your dialogue will include the following points:
A. Tell the tourists the itinerary of tomorrow.
B. Tell the tourists the departure time and return time.
C. Tell the tourists the time of morning call.

D. Tell the tourists to go to bed early this evening and be on time tomorrow morning.

对话15

作为一名导游，在与当地导游讨论完旅游事宜后，您将在晚餐结束时向您的旅游团解释明天的日程安排。您的对话将包括以下几点：

1.告诉游客明天的行程。

2.告诉游客出发时间和返回时间。

3.告诉游客早上叫醒的时间。

4.告诉游客们今晚早点睡觉，明天早上准时出发。

Dialogue 16

Perform as a tour leader. You turn to front desk and ask whether the WIFI service is available in the hotel. Your dialogue with the front desk staff will include the following points:
A.Make sure if the WIFI service is offered free to hotel guests around the clock.
B.Reconfirm the Internet access is available in the lobby and the rooms of the guests as well.

C.Ask how to use the device to surf the internet.

对话16

作为领队。你向前厅询问酒店是否提供WIFI服务，您与前台员工的对话将包括以下几点：

1.确保酒店客人24小时免费使用WIFI服务。

2.再次确认大堂和客人房间的互联网接入。

3.询问如何使用设备上网。

Dialogue 17
One of your guests wants to know something about Chinese cuisine, especially Shandong cuisine. Act as a local tour guide and make a dialogue with him. Your dialogue will include the following points:
A. Introduce some classical Chinese cuisine and Shandong cuisine.
B. Introduce some special dishes.

C. Recommend some restaurants.

对话17

有位客人想了解中国菜，尤其是中国菜。作为当地导游，和他对话。你的对话将包括以下几点：

1.介绍一些经典的中国菜和山东菜。

2.介绍一些特色菜。

3.推荐一些餐馆。

Dialogue 18

As a local tour guide, you are on the way to Confucius Temple. The guests are very interested in it. Make a dialogue with him. Your dialogue will include the following points:
A. Introduce the importance of Confucius in Chinese history.
B. Give a brief introduction to Confucius temple.

C. Answer any questions asked by the tourists.

对话18

作为当地导游，你正在去孔庙的路上。客人们对此很感兴趣。与他们对话。你的对话将包括以下几点：

1.介绍孔子在中国历史上的重要性。

2.介绍一下孔庙。

3.回答游客提出的问题。

Dialogue 19

In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:
A. Tell the tourists this afternoon is free time for them.
B. Tell them your tour is a no-shopping tour.
C. Introduce some souvenir shops inside and outside the hotel.

对话19
午餐结束后，两位游客问导游什么时候去哪里购物。作为导游，就以下几点进行对话：
1.告诉游客今天下午是他们的空闲时间。
2.告诉他们你的旅行是不购物的。
3.介绍一些酒店内外的纪念品商店。

Dialogue 20

Perform as a local guide in Jinan. Your guests want to taste some local snacks and ask for your advice. Make a dialogue with them. Your dialogue will include the following points:
A. Introduce some representative local snacks.
B. Recommend the guests where to have the genuine snacks in Jinan.

C.  Tell the guests to pay attention to food hygiene.

对话20

在济南做地接导游。你的客人想尝尝当地的小吃并征询了你的意见。与他们对话。你的对话将包括以下几点：

1.介绍一些有代表性的小吃。

2.向客人推荐济南的正宗小吃。

3.告诉客人注意饮食卫生。

Dialogue 21

Act as the tour guide to call the housekeeping department of Hilton Hotel. Tomorrow is the birthday of a tourist. Your dialogue will include the following points:
A.Tell the housekeeping who you are.
B.Tell the housekeeping to do a turn-down service for Ms. Li in Room 808 because tomorrow is her birthday.

C.Request a small cake and some roses to be sent to her room while the tour group is out. You would like to have the cake put on the table and the flowers put in a vase.

对话21

作为导游给希尔顿酒店客房部打电话。明天是游客的生日。你的对话将包括以下几点：

1.告诉客房服务员你是谁。

2.告诉客房服务部为808房间的李女士做一个

Dialogue 22

As a local guide, Mr. Wang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:
A. Ask him if he has already known it.

B. Reach an agreement with him about how to deal with the two tourists.

对话22

王先生，作为一名当地导游，您正和团队前往一个风景区，然而，当您进行计数时，发现两名游客没有在场。一些游客告诉你，这两位游客宁愿住在旅馆里。你和导游史密斯先生谈过了。你的对话将有以下几点：

1.问他是否已经知道了。

2.就如何处理这两位游客与他达成协议。

Dialogue 23

A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:
A. Apologize to Tom for the inconvenience.
B. Ask him the detailed information.

C. Offer the solutions.

对话23

一名叫汤姆的游客向你抱怨他的淋浴坏了。你作为导游，与客人对话。你的对话将包括以下几点：

1.给汤姆带来不便，向他道歉。

2.问他了解详情。

3.提供解决方案。

Dialogue 24

A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:
A. Ask the tour leader to help him exchange rooms with someone else in the group.
B. If it doesn’t work, confirm the available room.

C. Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.

对话24

他的团队中的一个游客想搬到另一个房间，因为他的室友整晚打呼噜，他睡不好觉。作为当地导游与国家导游和客人进行对话。你的对话将包括以下几点：

1.请领队帮他和团队里的其他人交换房间。

2.如果不起作用，请确认可用的房间。

3.游客需支付额外费用，而之前安排的房间不能退款。

Dialogue 25

A foreign religious tour group wishes to go to church during the weekend. Act as the tour guide to make a dialogue with the tourists. Your dialogue will include the following points:
A.Tell them that you will get permission from the administrations of religious affairs and public security organs first.
B.Reply to them your positive confirmation.

C.Tell them not to hand out any religious publicity and not to preach.

对话25

一个外国宗教旅游团想在周末去教堂。担任导游与游客对话。你的对话将包括以下几点：

1.告诉他们你要先得到宗教事务管理部门和公安机关的许可。

2.回复他们你肯定的确认。

3.告诉他们不要做任何的宗教宣传，不要说教。

Dialogue 26

Suppose you are the local guide and you accompany one of your tourists to the hospital. You tell the doctor the symptoms of the tourist. Your dialogue will include the following points:
A.Describe the symptoms of the tourist.
B.Ask the doctor whether the tourist can continue the following sightseeing activities or not.

C.Inquire details concerned.

对话26

假设你是当地导游，你陪一个游客去医院。你把游客的症状告诉医生。你的对话将包括以下几点：

1.描述游客的症状。

2.询问医生游客是否可以继续观光活动。

3.询问有关细节。

Dialogue 27

Suppose you are the tour guide, in a free afternoon, one guest wants to go to a museum and asks you for information. Your dialogue will include the following points:
A.Introduce the museum.
B.Give directions.

C.Remind the guest to be careful and not to come back too late.

对话27

假设你是导游，在一个空闲的下午，一位客人想去博物馆问你情况。你的对话将包括以下几点：

1.介绍博物馆。

2.指示方向。

3.提醒客人小心，不要回来太晚。

Dialogue 28

The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:
A. Inquire the details.
B. Suggest that they may be suffering from food poisoning.
C. Ask the guests to drink plenty of water.
D. Call the ambulance.

对话28

导游告诉当地导游，有些客人呕吐的很厉害。假设你是当地导游，和领队进行对话。你的对话将包括以下几点：

1.询问详情。

2.说明他们可能是食物中毒。

3.请客人多喝水。

4.叫救护车。

Dialogue 29

Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose your are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:
A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.

B. If the guests insist, tell them that they should cover the expense themselves.

对话29

午餐前半小时，该团游客要求将为他们安排的西餐改为中餐。假如你是导游，请于游客协商。你的对话将包括以下几点：

1.导游应向游客说明，此类要求应提前3小时提出。

2.如果客人坚持，告诉他们，他们应该自己承担费用。

Dialogue 30

A tour group is now on the way to the Jinan airport. Perform as the tour guide to give a farewell speech to the tour group. Your dialogue will include the following points:
A. Review the whole tour process and thank the guests for their good cooperation.
B. Ask the tourists for some advice.
C. Make an apology to the tourists for anything unsatisfied during the trip.

D. Give the best wishes to them.

对话30

一个旅游团正在去济南机场的路上。担任导游，为旅游团致告别词。你的对话将包括以下几点：

1.回顾整个参观过程，感谢客人的良好合作。

2.向游客征求意见。

3.旅行中有什么不满意的地方要向游客道歉。

4.向他们致以最良好的祝愿。

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刘宝平工作室 · Mr.Liu Studio

Mr.Liu Studio创始人

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